Refund Policy

Audit Assistant is sold as prepaid credit packs, bought by organisations through Stripe. This policy is part of our Terms of Service.

Automatic refunds of credits

• A workflow is charged when it starts. If it fails, or finishes without using the AI, its credits are returned automatically.
• Other AI actions are charged only when they succeed, so a failed action costs nothing.

You can see every charge and refund in Settings → Billing → History.

Money-back

• Unused packs: [DECISION: if no credits from a pack have been used, you can ask for a full refund within 14 days of buying it.]
• Partly used packs: not refundable, except where we are at fault (below).
• If we get it wrong: if you were charged in error, or a fault on our side wasted your credits, tell us and we will return the credits or refund the payment.

To ask for a refund, email support@auditassist.app from your administrator's account with the date of purchase. Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 working days.

Closing your account

[DECISION: Credits left when an account closes are not refunded, unless the 14-day rule above applies or we end the agreement for reasons other than a breach by you.]